* (아래의 모든 교육 프로그램은 한국어와 영어 두 언어로 제공됩니다.)

Advanced Leadership Program

Church/NGO Dimensional Training

  • Physical Dimension
  • Financial Dimension
  • Spiritual Dimension
  • Relational Dimension
  • Vocational Dimension
  • Emotional Dimension
  • Educational Dimension

Coaching & Mentoring

  • Practice the essentials of employee coaching
  • Recognize when employee abilities may not match job requirements
  • Develop a plan to address employee skill gaps
  • Practice a 6-step model for coaching
  • Assess the mentoring needs of your people
  • Develop an interactive mentoring relationship with each partner
  • Use resources around you to attain transformation objectives

Communication Skills

  • Skills needed to communicate effectively one-on-one
  • Special listening techniques to improve comprehension and recall
  • “Listening with your eyes”
  • How to conduct effective meetings

Comprehensive Language Training

  • Conversational Skills
  • Speaking, Listening, Reading and Writing Skills
  • Cultural Understanding and Language
  • Grammar and Vocabulary
  • Test Preparation
  • Speech and Presentation
  • Accent Modification

Conflict Management

  • Understand the terms and concepts of conflict management
  • Deal effectively with upset customers and co-workers
  • Learn and practice effective listening skills
  • Learn and practice the questioning skills needed to create a problem-solving atmosphere
  • Learn and practice the skills needed to act as a facilitator in a conflict resolution interview

Customer Service

  • Learn and practice the skills needed to determine the customer’s real needs and concerns.
  • Learn and practice how to deal with upset customers in a win-win manner.
  • Help the customer understand your needs and concerns.
  • Learn how to use verbal and nonverbal skills to create “enthusiastic customers.”

Decision Making

  • Understand the importance of visibility in making better decisions
  • Write an open decision statement
  • Determine the difference between “must” and “want” objectives
  • Develop objectives, create alternatives, evaluate risk, and arrive at balanced decisions
  • Analyze potential problems and develop contingency plans
  • Use effective interaction and facilitation skills to enhance employee ownership and participation


  • Concepts and principles of delegation
  • Benefits provided by effective delegation
  • Barriers inhibiting ability and willingness to delegate to others
  • Critical skills necessary in delegating a task to a subordinate
  • Identifying systems to prevent loss of control

Goal Setting

  • Understand the importance of setting goals
  • State reasons why goals are often not developed
  • Make preparations to ensure the success of a goal-setting session
  • Formulate specific, measurable, achievable, realistic and trackable goals
  • List areas for which goals can be written
  • Assist the team in setting acceptable goals, determining priorities, analyzing potential problems, and developing contingency plans
  • Use a summary/follow-up procedure to ensure good communication of intent

Influence Without Authority

  • Learn and practice the skills needed for effective interpersonal communications
  • Learn and practice idea selling techniques
  • Learn and practice team problem solving activities
  • Learn how to adjust his or her own behavioral style to improve cooperation and harmony
  • Learn and practice conflict resolution techniques
  • This session includes the use of the Personal Profile System

Leadership Development

  • Major skills necessary for successful management
  • Four reasons for organizational performance problems
  • Leadership models contributing to improved productivity
  • Determining a subordinate’s willingness and ability to perform a given task
  • Various leadership styles: adjusting them to the situation
  • This session includes the use of a leadership style instrument plus several other copyrighted materials

Life Skills Training

  • Financial Management
  • Time Management
  • Workplace Relationship Management
  • Social Skills and Decision-Making Skills
  • Family Responsibilities
  • Basic Understanding of the Law
  • Career Coaching
  • Women’s Leadership Program

Local Hire Training

Managing Change

  • Analyze your own feelings about change
  • Develop an awareness of the forces working in your market and firm
  • Explain details of changes to your employees and team members
  • Implement a step-by-step process utilizing the principles and guidelines for transformation and organizational survival
  • Solicit ideas on how change might be accomplished
  • Ask for commitment and support from your employees, customers, suppliers, and executive management team members


  • Concepts and principles of motivation
  • Practice setting S.M.A.R.T. goals
  • Giving positive and corrective feedback in a professional manner
  • Action plans to improve performance problems

Motivation and Positive Discipline

  • Understand the role recognition plays in improving employee morale and motivation
  • Identify areas which offer opportunities to provide positive recognition
  • Increase employee effectiveness by citing the employee’s positive performance and value to the organization
  • Communicate the level of expectations for the future by expressing confidence in the employee’s ability
  • Recognize the costs to the supervisor, manager, employee, and the organization when required disciplinary action is not taken
  • State objectively the specific discrepancy between the required and actual performance
  • Help the employee develop an acceptable solution and timetable for improvement
  • Promote a positive attitude by indicating confidence in the employee’s ability to improve

One-on-One Training

  • Describe practical ideas to use in orienting new employees
  • List a minimum of fifteen things not to do in One-on-One training
  • Divide a real job into its parts
  • Write a training outline and complete a training plan on the form provided
  • List the key steps in effective one-on-one training

Performance Appraisal

  • Identify ongoing leadership behaviors that tend to create problems during a performance appraisal
  • List the major reasons for conducting a performance appraisal
  • Understand the importance of using positive approaches to bring about changes in an employee rather than using the performance appraisal as an instrument for judging
  • Recognize the importance of using words or phrases that produce an atmosphere of guidance and helpfulness
  • Implement the detailed preparation necessary to insure a good performance appraisal
  • Analyze areas of concern for the employee and the supervisor or manager
  • Assist the employee in developing specific solutions
  • Provide the employee with specific positive feedback
  • Help the employee develop an action plan for key solutions
  • Use a summary/follow-up procedure to insure good communication of intent

Problem Solving

  • Describe the levels of awareness involved in solving problems
  • Understand the importance of visibility in achieving more effective results when solving problems
  • Use a situation analysis technique to resolve general areas of concern
  • Define problems specifically and arrive at causes by examining symptoms
  • Use effective interaction and facilitative skills to enhance employee ownership and participation

Stress Management

  • Learn what causes stress
  • Learn how to recognize stress reactions in yourself and others
  • Learn and practice various coping and stress management techniques

Team Building

  • Learn the concepts and principles of team building
  • Understand the elements of effective team activity
  • Learn how to resolve conflict within a team
  • Practice the skills needed for effective team performance
  • Learn the impact of teamwork on improved customer service

Time Management

  • Dr. Peter Druckers says, “If you can’t manage time, then you can’t manage anything else.” This session goes beyond heightening awareness of the need for effective time management; it develops skills to implement useful time management strategies. An excellent video shows all the daily traps that rob us of precious productive time.
  • Determine the major time wasters and how to deal with each
  • Learn and practice how to set goals and priorities
  • Learn how to make meetings more productive
  • Develop techniques for planning, scheduling, and follow-up so as to optimize the use of time